Now matching · accepting July 2026 cohort
Hire a trained Airbnb VA , placed in 5 days .
- ✓STR-trained from day one. Hostaway, Guesty, PriceLabs, Turno.
- ✓One contract with us, one monthly invoice. We carry the contractor relationship.
- ✓Replacement guarantee on the monthly retainer. No placement fee to swap.
TRAINED · STR-SPECIFIC · ACTIVE-RETAINER REPLACEMENT
● ACCEPTING NEW OPERATORS
500+
Clients served
2,000+
VAs hired
$15M+
In payroll savings
98%
Client satisfaction
[ PROCESS ] From signed to scaling in 5 days
How we place your VA. In 5 days.
01
DAY 0
Discovery call
45 minutes. We map your portfolio, your stack, and the highest-leverage role to fill first.
02
DAY 1–2
We pick your VA
We filter STR-trained candidates against your portfolio, your stack, and the role. Scorecards, interviews, reference checks. Done internally, before placement.
03
DAY 3–4
We train them on your operation
PMS access loaded, message templates dialed in, SOPs walked through. Your VA learns your business before day 1, then starts ready.
04
DAY 5
Embedded & operating
Your VA joins your inbox, your PMS, your team chat. Ready on day one. Monthly training keeps them sharp after.
[ ROLES ] Built for your category
The roles you need. The talent we deliver.
[ GENERAL OPS ] FOR
Inbox, calendar, customer service. Handled.
When you need the foundation: email triage, scheduling, customer service, CRM hygiene, lead-gen support. Not STR-specific, fully capable.
- ▸ Email & inbox management
- ▸ Calendar & scheduling
- ▸ Customer service & front-line support
- ▸ Operations & project management support
- ▸ Data entry & CRM updates
- ▸ Research tasks
- ▸ Content, social, marketing support
- ▸ Lead generation & outreach
- ▸ Bookkeeping & basic finance admin
TYPICAL OUTCOME
5–6
Days from call to placed
[ STR OPERATORS ] FOR
Your inbox stops being yours.
The category we specialize in. Trained on the actual STR stack: guest comms, listing work, cleaner dispatch, pricing tools. The 5–50+ listing operator's primary hire.
- ▸ Guest communication & support
- ▸ Listing creation & optimization
- ▸ Cleaning & maintenance coordination
- ▸ Owner relations
- ▸ Inbox management (Airbnb, VRBO, etc.)
- ▸ Reservations & inquiries
- ▸ Calendar management
- ▸ Pricing optimization
TYPICAL OUTCOME
98%
Client satisfaction
[ GROWTH ] FOR
Pipeline that doesn't sleep.
Landlord outreach, master-lease acquisitions, appointment setting. When the portfolio's ready to expand and you don't have time to dial.
- ▸ Landlord & agent outreach
- ▸ Acquisition support
- ▸ Appointment setting
- ▸ Pipeline management
- ▸ CRM updates
- ▸ Follow-up campaigns
- ▸ Inbound lead response
- ▸ Deal pipeline management
TYPICAL OUTCOME
$15M+
In client payroll savings
[ WHAT YOU GET ] The engagement, in plain English
One full-time trained Airbnb VA, embedded in your team.
[ INCLUDED ]
What comes with the VA
- One dedicated full-time operator (40 hrs/week, US-aligned schedule by default)
- STR training on Hostaway, Guesty, Hospitable, PriceLabs, Wheelhouse, and Turno before day one
- Onboarding to your stack: your SOPs, your message templates, your cleaner roster (week one)
- Active-retainer replacement guarantee. While you're on the monthly, we replace the VA at no additional placement fee. Wrong fit, role change, departure: same coverage as long as you're an active client.
- Monthly upskill training. Recordings sent to you. Your VA stays current on the platforms.
- A success manager on call for anything outside the day-to-day
- Discord channel for fast questions instead of ticket queues
[ TERMS ]
How the engagement runs
- Placement fee, then monthly retainer. One-time placement fee when we match you, then a monthly retainer covering wage plus managed-service margin. No percentage of your booking revenue. The retainer doesn't scale with how much you book.
- Month-to-month on the retainer. Cancel the retainer whenever it's not working. The placement fee is non-refundable; the monthly is not. We earn the next month every month.
- We hold the contract. One agreement with us, one monthly invoice, instead of an offshore-contractor relationship you manage yourself. You direct the work; we own the placement and the replacement pipeline.
- You set the hours. US daytime, US overnight, split shifts across two VAs once you scale. Your call.
- Pricing on the discovery call. We quote your specific scope after we map the role; no surprises after you sign.
[ NOT INCLUDED ]
What we don't do
- We place the operator. We don't manage your property. We don't take your listing on a 20% commission. You keep the deed, the booking revenue, the legal entity.
- We don't do physical work. No cleaners, no maintenance crews, no in-person key handoffs. We place the operator who manages those people.
- We don't dispute Airbnb Resolution Center claims solo. Your VA prepares the case + the evidence; you stay the named party.
- We don't sell pricing software, PMSs, or smart locks. We're agnostic on the stack. Pick what fits; we train the VA on it.
[ COMPARE ] Where other VA models break
Most agencies place a person. We place the operator who runs your business.
Plug N Play VA
STR-trained · placed in 5 days
RECOMMENDED Generalist VA agencies
Resume-screen + place
Upwork / freelance
DIY sourcing
Vetting depth
STR work history required · scorecards, interviews, reference checks
Resume + interview, no STR filter
Self-screen · you do the vetting
Time to placed VA
3–5 days, embedded in your stack
30–60 days, sourcing only
2–8 weeks of posting + screening
STR training
Hostaway, Guesty, PriceLabs, Turno from day one
Generalist. You train them on STR.
Whatever the freelancer claims on the profile
Replacement
Active-retainer guarantee · no placement fee while you're on the monthly
Limited window · often paid
Re-list, re-screen, restart
Who holds the contract
We do. One agreement with us, one monthly invoice, instead of an offshore-contractor relationship you manage yourself.
Varies · sometimes the agency, often the client direct
You · direct contract with the freelancer
Ongoing training
Monthly upskill recordings · success-manager check-ins
Once at onboarding
None
Scope flexibility
Swap roles or add a second hire month-to-month
New contract per role
New hire per role
Pricing model
One-time placement fee + monthly retainer · no percentage of bookings
% of revenue or wage markup + setup fees
Hourly, no overhead. No backup either.
Plug N Play VA
STR-trained · placed in 5 days
RECOMMENDED - Vetting depth
- STR work history required · scorecards, interviews, reference checks
- Time to placed VA
- 3–5 days, embedded in your stack
- STR training
- Hostaway, Guesty, PriceLabs, Turno from day one
- Replacement
- Active-retainer guarantee · no placement fee while you're on the monthly
- Who holds the contract
- We do. One agreement with us, one monthly invoice, instead of an offshore-contractor relationship you manage yourself.
- Ongoing training
- Monthly upskill recordings · success-manager check-ins
- Scope flexibility
- Swap roles or add a second hire month-to-month
- Pricing model
- One-time placement fee + monthly retainer · no percentage of bookings
Generalist VA agencies
Resume-screen + place
- Vetting depth
- Resume + interview, no STR filter
- Time to placed VA
- 30–60 days, sourcing only
- STR training
- Generalist. You train them on STR.
- Replacement
- Limited window · often paid
- Who holds the contract
- Varies · sometimes the agency, often the client direct
- Ongoing training
- Once at onboarding
- Scope flexibility
- New contract per role
- Pricing model
- % of revenue or wage markup + setup fees
Upwork / freelance
DIY sourcing
- Vetting depth
- Self-screen · you do the vetting
- Time to placed VA
- 2–8 weeks of posting + screening
- STR training
- Whatever the freelancer claims on the profile
- Replacement
- Re-list, re-screen, restart
- Who holds the contract
- You · direct contract with the freelancer
- Ongoing training
- None
- Scope flexibility
- New hire per role
- Pricing model
- Hourly, no overhead. No backup either.
Side-by-side scoring reflects how operators we work with describe the alternatives they tried before us.
[ PROOF ] From actual operators
Operators who got their time back.
▸ 500+ STR OPERATORS SERVED SINCE 2020 · 2,000+ VAS PLACED TO DATE · $15M+ IN CUMULATIVE SAVINGS
[ FAQ ] What operators ask before they sign
Things people ask about hiring an Airbnb VA.
[ 01 ] What does an Airbnb virtual assistant do? +
Day-to-day, it depends on the role you hire for. Most operators start with a guest-comms VA. They work one inbox (Airbnb, VRBO, email, texts), answer the routine questions, escalate the ones that need you, and keep your reply time inside Airbnb's search-ranking window. Past that, the common next hires are pricing (running PriceLabs or Wheelhouse and pushing overrides for events), turnover coordination (dispatching Turno cleaners, owning the 11 AM to 4 PM window between checkout and check-in), bookkeeping, listing optimization, and cold calling for acquisitions. One trained VA covers most of the inbox at 5–20 listings. You add a second when one isn't enough.
[ 02 ] How much does it cost to hire an Airbnb virtual assistant? +
Most of our STR placements run between $1,200 and $1,800 a month all-in (the VA's wage plus our managed-service margin), with a one-time placement fee at the start. One transparent monthly invoice after that. We don't take a percentage of your booking revenue. Compared to the $4,500 to $6,500 a month a US property-management assistant costs once you add benefits and payroll tax, the savings tend to fund the next hire by month three.
[ 03 ] Why are STR virtual assistants based in the Philippines? +
Three reasons most operators we work with end up there. One: native-level English with a neutral accent. Guests don't notice a handoff. Two: cultural fit with US-style hospitality is already there, so we're not teaching service standards from scratch. Three: the time zone makes 24-hour coverage cheap. You can have someone on the inbox while you sleep without paying night-shift premiums. Airbnb punishes slow replies in search rankings; the Philippines time zone is how operators keep the clock green for 16-plus hours a day at one full-time wage.
[ 04 ] Do I need a VA if I already have a PMS and pricing tool? +
Tools don't run themselves. Hostaway, Guesty, and PriceLabs each take 20 to 30 hours a week to use the way they're meant to be used. Pulling reports, pushing overrides, replying to message threads the automation can't close, dispatching the cleaner when a checkout runs late. Most operators we work with bought the software first, ran it themselves for six months, then hired a VA because they realized the software was a multiplier on a thing they didn't have time to do. Software plus a trained VA is how operators get past 10 listings. Software alone caps you at five.
[ 05 ] Is being an Airbnb virtual assistant a real job? +
Yes. For the operators hiring, and for the VAs we place. The VAs we work with are full-time contractors on our roster. They aren't gig workers or part-time freelancers picking up the next listing on a marketplace. We carry the contracting relationship and the payment routing, so the VA has a stable book of work and you have a stable person on the inbox. From the operator side: a trained STR VA running your inbox, calendar, and pricing tool is a real operational role with measurable output. You can see exactly what they did each day in the PMS log. It's not a side hustle on either end of the relationship.
[ 06 ] How fast can I actually have a VA working in my business? +
3 to 5 days from your discovery call to a placed, trained VA in your inbox. Day 0 is the call: we map your portfolio, your stack, and the role. Days 1 to 2, we shortlist STR-trained candidates and send you Loom intros plus scorecards. Days 3 to 4, you interview your shortlist on Zoom and pick. Day 5, they're embedded: already trained on Hostaway or Guesty, your message templates loaded, your SOPs walked through. No retainer until you sign.
Booking July + August 2026 · 3–5 days to placed
Stop being the bottleneck. Plug in your first Airbnb VA this week.
45-minute discovery call. We map your portfolio, the highest-leverage role to fill first, and have a trained shortlist on your desk in 4 days.